General building complaints
General building complaints

General building complaints

General building complaints

Reporting issues such as rubbish on building sites, privacy/overlooking, encroachment and retaining wall issues.
Last updated on: 09 October 2024
In this article

Types of complaints

General building complaints can include:
  • rubbish on building sites
  • privacy/overlooking issues
  • encroachment issues
  • retaining walls.

Verge Permits

  • A Verge Permit is required prior to storing building materials such as sand, bricks, steel, timber, cement etc. on a City verge during building, demolition or development works.
  • In order to gain approval to use the verge and protect the City's infrastructure against damage for any purpose relating to building activities, a customer must complete the Verge Permit Application Form.

Issues with neighbours

  • People are sometimes unaware that their activities are causing a problem.
  • The City encourages all residents and business operators to talk to their neighbours about problems before making a complaint.
  • For supporting information on resolving disputes with neighbours, please click here
  • Damage to private property resulting from neighbouring building works, such as cracked walls or paving, is considered to be a civil matter. It can be suggested that the customer consult with their insurance company or they may wish to take other civil action. If the damage renders the customer's property dangerous, please refer to Dangerous/unsafe building/structures.

Anonymous requests

  • This type of request cannot be anonymous.
  • Contact details are required when lodging this type of issue to ensure a proper investigation can be completed. It also provides the City with the ability to clarify information to ensure officers have a safe working environment.
  • Personal information is not disclosed to any person without consent.

Raise a request

  • To raise a request for general building complaints, please click on the button below.
  • An officer will action the request within five (5) working days. This includes contacting you to clarify the nature of the complaint, checking on any possible safety risks for City staff and explaining the complaint process.
  • Your contact details are required when lodging this issue to ensure a proper investigation can be completed.